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RMA / Return Policy: Return Material Authority

Roughclaw Enterprises is a designer/distributor/reseller of manufactured products and is bound by the warranty policy of its suppliers.  As such, Roughclaw Enterprises passes through all warranties issued by the manufacturers. Roughclaw Enterprises makes no warranties on any products or goods it does not manufacture.


All claims and returns must be accompanied by an RMA form (with all fields complete) and a copy of the original order. No goods will be accepted without a valid RMA number(UBNT only).  Products must be returned to the Manufacturer or Roughclaw Enterprises within 10 business days following the assignment of an RMA number or the Return Authorization will be void.


DOA (Dead on Arrival) Returns: To qualify as DOA, a product must be returned within 7 days of order receipt with all of its original packaging and without any evidence of mishandling. Only DOA products may merit advanced replacements and be eligible to bypass the manufacturer's RMA process.


Defective Product Returns: To qualify as Defective, a product must be returned within the manufacturer's warranty period. Defective products may be repaired or replaced for other same inventory items, as determined by the manufacturer. Please note that electrical damage due to power surge, lightning or incorrect power supply is NOT covered by warranties. Items sent for RMA that are determined to be fully functional may be subject to surcharges by the manufacturer or by Roughclaw Enterprises.

Download the form from the link below. Fill up necessary information as stated on the form.


RMA FORM for other PRODUCTS, Click here.

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